Return and Refund Policy

Thank you for shopping with Devotional Gifts. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy under the following terms and conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Damaged or Defective Products: If you receive a damaged or defective item, you can request a return or exchange within 48 hours of receiving the product.
  • Incorrect Items: If the product you received is not what you ordered, we will accept the return.
  • Unopened and Unused Products: The item must be in its original, unopened, and unused condition with all packaging intact.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products.
  • Items that have been used or opened.
  • Products that are not in the same condition as they were received.
  • Any item that is returned after 48 hours of delivery.

If you have any doubts regarding the eligibility of a product for return, please feel free to contact our customer support team.

3. How to Initiate a Return

If you wish to return a product, follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at youbuyit.in@gmail.com or call us at +91-9310643645 within 48 hours of receiving the item.
  2. Provide Order Details: Please provide your order number, the item you wish to return, and images of the damaged or incorrect product (if applicable).
  3. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) if applicable.
  4. Return Shipping: You will need to return the product to us in its original packaging. Shipping costs for returns will be borne by us in cases of damaged, defective, or incorrect items.

4. Refund Process

Once we receive the returned item, we will process your refund under the following conditions:

  • Refunds for Damaged or Incorrect Items: If the product is damaged or incorrect, we will issue a full refund to your original payment method or offer a replacement, based on your preference.
  • Refund Timeline: The refund will be processed within 7-10 business days after receiving the returned item. You will receive a confirmation email once the refund has been initiated.
  • Cash on Delivery (COD) Orders: If you paid via COD, the refund will be processed via bank transfer or store credit, as per your preference.

5. Exchange Policy

If you wish to exchange a product for another item (e.g., a different color or size), please contact our customer support team. Exchanges are subject to product availability and the condition that the item is eligible for return as per the guidelines above.

6. Partial Refunds

In some cases, partial refunds may be granted for:

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Any item returned after 48 hours from delivery.

7. Return Shipping Costs

  • Free Return Shipping: If the product is defective, damaged, or incorrect, we will cover the cost of return shipping.
  • Customer-Paid Return Shipping: If the return is due to reasons such as a change of mind or incorrect order, the customer is responsible for the return shipping cost.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or payment provider as processing times may vary.
  • If you still haven’t received the refund, please contact us at youbuyit.in@gmail.com

9. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please contact our customer support team:

  • Email: youbuyit.in@gmail.com
  • Phone: +91-9310643645
  • Business Hours: Monday to Friday, 10:00 AM – 6:00 PM

We value your satisfaction and are committed to making your shopping experience with Devotional Gifts a positive one.